Privacy Policy

Last updated: October 22, 2026

SquadZon ("we", "our", or "us") operates the SquadZon mobile application. This Privacy Policy explains how we collect, use, and protect your information when you use our app.

Information We Collect

• Account Information: Username, display name, email address.
• Profile Information: Bio, playstyle, preferences, and other profile details you choose to provide.
• User Content: Messages, clan chats, and other content you create within the app.
• Usage Data: Interaction with matchmaking, lobby features, and app functionality.
• Purchase Information: Subscription and in-app purchase data processed via RevenueCat and Apple.
• Push Notification Data: Device push tokens to deliver notifications.
• Device Information: We collect your device model and operating system, a device identifier used by the app, and your IP address and approximate location derived from it. We use this information for sign-in security, fraud prevention, referral eligibility and, as described under Data Retention, to enforce restrictions against repeated abuse.

How We Use Your Information

We use collected information to:

• Provide and maintain app functionality
• Enable matchmaking and communication features
• Authenticate users and prevent fraud
• Enforce our Terms of Service, including restrictions after repeated abuse
• Process in-app purchases
• Improve performance and user experience
• Provide customer support

Third-Party Services

We use third-party services that may collect information in accordance with their own privacy policies:

• Expo, push notification delivery
• Agora, real-time voice for clan rooms and lobbies
• RevenueCat, in-app purchase and subscription management
• Apple App Store, payment processing on iOS
• Google Play Billing, payment processing on Android
• Bugsnag, crash reporting and error diagnostics

We do not sell your personal data and do not use your information for third-party advertising.

Data Security

We implement reasonable technical and organizational measures to protect your information. However, no system is completely secure.

Data Retention

We retain user data as long as your account remains active or as necessary to provide services and comply with legal obligations.

When you sign out or reset your password, we retain a one-way, keyed hash of the device identifier, linked to your account, for up to 180 days after your account is no longer associated with that device. We retain the hash, not the original device identifier. It is used only to check referral and affiliate eligibility and, if your account is restricted for abuse, to identify the devices the account used. It is deleted when you delete your account or when the retention period expires.

If an account is restricted or removed for abuse, we keep a one-way, keyed hash of the device identifiers the account used, of its email address and, for up to 30 days, of the IP addresses it used recently. We use these hashes only to recognize the same device or the same verified email address when someone signs in, creates an account or resets a password, and to show our moderators which accounts may be related so that a person reviews them. Only an exact match of a restricted device or of a verified email address is refused; a match on an unverified email address or on an IP address alone never restricts anyone and is only flagged for human review. We never store these identifiers in readable form for this purpose.

Such a restriction carries a review date (90 days ahead by default) and stays in place until we lift it or it expires; a review date alone does not end it. IP-derived signals are deleted after 30 days. When a restriction is lifted or expires, its hashed identifiers are deleted within 30 days. A minimal record of the restriction (the reason, the decisions taken and the review history, without the hashes) is kept for 24 months after the restriction ended and then deleted, unless we must keep it longer under a documented legal hold. If you believe a restriction is wrong, contact us at the address below.

Deleting your account removes your account data as described above. The minimum information needed to enforce an active restriction is kept separately until the restriction ends and the retention period above has passed.

Your Rights

You may request account deletion or data removal by contacting us at the email below.

Contact Us

If you have questions about this Privacy Policy, contact us at:

[email protected]